Privacy Policy – 345wen Pakistan Betting Platform

1Who We Are

This Privacy Policy applies to 345wen, the online betting and gaming platform accessible at https://345wen.pro ("the Platform," "we," "us," "our"). 345wen provides sports betting, Live Casino, Bingo, Fish Games, Esports and related services to adult users in Pakistan.

For the purposes of this policy, 345wen is the data controller — meaning we determine how and why your personal data is collected and processed. If you have any questions about how we handle your information, the contact details are provided in Section 13 of this policy.

By registering an account or using any part of the 345wen platform, you confirm that you have read and understood this Privacy Policy. This policy forms part of the broader Terms and Conditions that govern use of the platform.

2Data We Collect

Depending on how you use 345wen, we may collect and process the following categories of personal data:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs or political opinions. We do not collect biometric data.

3How We Collect Your Data

Your personal data is collected through several channels:

• Directly from you: When you register an account, fill in your profile, make a deposit using JazzCash, Easypaisa, Raast or bank transfer, place a bet, request a withdrawal or contact our support team.
• Automatically: When you visit or use the platform, our servers automatically log technical information including your IP address, device identifiers, browser settings and session activity. This helps us detect unusual login patterns and protect your account.
• From third parties: In limited cases, we may receive data from identity verification services, payment processors or fraud prevention partners. We only request and store what is necessary for the stated purpose.
• Through cookies and similar technologies: As described in Section 6 of this policy.

4Why We Use Your Data

345wen uses your personal data only for clearly defined purposes. The main reasons we process your information are:

• Account management: To create, maintain and secure your 345wen account, verify your identity, and process your login sessions.
• Processing transactions: To handle deposits in PKR, settle your sports bets and casino game outcomes, and process withdrawal requests to your JazzCash, Easypaisa, Raast or bank account.
• Platform operation: To deliver sports betting markets, Live Casino, Bingo and Fish Games, and to provide accurate, up-to-date odds and game content.
• Security and fraud prevention: To detect suspicious account activity, prevent multiple account creation, identify potential fraud and protect the platform and its users.
• Customer support: To respond to your queries, resolve account issues and communicate important account notifications.
• Legal and regulatory compliance: To meet applicable legal obligations, maintain records required under financial and anti-money-laundering frameworks.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the overall user experience on the platform.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour and to apply any deposit limits or self-exclusions you have requested.

5Payments & Financial Data

All financial transactions on 345wen are conducted in PKR. When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, bank transfer, a debit or credit card, or another supported mobile wallet, we collect the minimum financial data necessary to process your transaction.

Full card numbers and complete mobile wallet credentials are never stored on 345wen servers. Payment processing is handled through encrypted channels. We store only the references required to reconcile transactions with your account — for example a masked account number or transaction reference ID.

Transaction records are retained for as long as required by applicable financial record-keeping obligations. Your complete bet history and deposit/withdrawal records remain accessible in your account dashboard for your own reference.

6Cookies & Tracking Technologies

345wen uses cookies and similar tracking technologies to operate core platform functions and to improve your experience. A cookie is a small text file placed on your device when you visit a website. Here is how we use them:

• Essential cookies: Required for the platform to function. These keep you logged in, remember your session preferences and maintain your bet slip between pages. You cannot opt out of these without affecting core functionality.
• Analytics cookies: Help us understand how users navigate the platform — which sections are most visited, where users drop off, and how long sessions typically last. This data is aggregated and anonymised — we cannot identify you individually from analytics data.
• Security cookies: Used to detect fraudulent login attempts, identify bot activity and protect your account from unauthorised access.
• Preference cookies: Remember your platform settings such as preferred language, default sport or saved betting filters so you do not need to reset them every visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not work as expected.

7Sharing Your Data

345wen does not sell, rent or trade your personal data to third parties for their own marketing or commercial purposes. We share data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card processors receive the minimum data needed to execute your deposit or withdrawal. Each processor operates under its own privacy and security standards.
• Identity verification providers: When you submit documents to verify your account, they are processed by a trusted verification service provider. These providers are contractually bound to handle your data securely and use it only for the verification purpose.
• Fraud prevention and security: In cases of suspected fraud, money laundering or other illegal activity, we may share relevant data with appropriate security services or, where legally required, with law enforcement.
• Legal obligations: If required by a court order, regulatory authority or other lawful process, we may disclose data as required by law. We will notify you of any such disclosure where we are legally permitted to do so.
• Service providers: We work with technology partners (hosting, analytics, customer support tools) who process data on our behalf. These processors are bound by data processing agreements and may not use your data for any purpose beyond what we specify.

8Data Retention

We keep your personal data for as long as your account is active and for as long as is required by our legal and operational obligations. Here is a general overview of our retention approach:

• Active accounts: Your account data, transaction history and communications are retained for the full duration your account is open, plus an additional period required under financial record-keeping rules after closure.
• Closed or inactive accounts: Following account closure, core identity and transaction records are retained for a minimum retention period to comply with legal obligations. After this period, data is deleted or irreversibly anonymised.
• Support communications: Customer support records are kept for a reasonable period following resolution of the relevant issue to allow for follow-up if needed.
• Self-excluded users: If you self-exclude, we retain your registration details for the duration of the exclusion period to prevent re-registration. This is for your protection, not for marketing purposes.
• Technical and analytics data: Aggregated, anonymised usage data may be retained indefinitely for platform improvement purposes. This data cannot be traced back to any individual user.

9Security Measures

Protecting your personal data is a core operational responsibility at 345wen. We apply the following security practices across the platform:

• Encryption: All data transmitted between your device and the 345wen platform is encrypted using TLS (Transport Layer Security). Sensitive data including passwords is stored using strong one-way hashing — we cannot see your password even internally.
• Access controls: Internal access to personal data is restricted to staff who require it to perform their specific job function. Access is logged and reviewed regularly.
• Session security: Login sessions are time-limited. Suspicious login patterns — such as logins from a new device or unfamiliar location — trigger additional verification steps.
• Payment data isolation: Full payment credentials are never stored on 345wen servers. Payment transactions are handled through encrypted channels directly with payment processors.
• Incident response: In the unlikely event of a data breach that affects your personal information, we will notify affected users promptly and take immediate steps to secure the platform.

While we apply robust technical and organisational measures, no system is entirely immune to risk. You also play a role in keeping your account secure — use a strong, unique password for your 345wen account and do not share your login credentials with anyone.

10Your Rights Over Your Data

As a user of 345wen, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us using the details in Section 13:

• Access: You have the right to request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe.
• Correction: If any of your personal data is inaccurate or incomplete, you can request that we update it. Some details — such as your registered name — may require verification documents before changes are made.
• Erasure: In certain circumstances you may request deletion of your personal data. Note that we are required to retain some data for legal compliance purposes even after account closure, so not all data can be immediately deleted on request.
• Restriction: You can request that we restrict processing of your data — for example while a dispute is being resolved — rather than deleting it entirely.
• Portability: You can request a copy of your account and transaction data in a structured, machine-readable format.
• Objection: Where we process your data based on legitimate interests, you have the right to object. We will review your objection and respond with our decision and the reasoning behind it.

11Minors

345wen is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm they meet the minimum age requirement.

If we have reason to believe that a registered user is under 18 — through identity verification, document checks or other means — the account will be suspended immediately, any balance forfeited and all associated personal data reviewed in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor in your household has registered on 345wen using false information, please contact us immediately at [email protected] so we can act without delay.

12Changes to This Privacy Policy

345wen may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will notify registered users by email or through an in-platform notification before the updated policy takes effect.

The "Last Updated" date at the top of this page indicates when the current version came into effect. We encourage you to review this policy periodically. Your continued use of the 345wen platform after an update constitutes your acceptance of the revised Privacy Policy.

If you do not agree with a revised policy, you may close your account as described in our Terms and Conditions. Any data retained following closure will be handled in accordance with the retention rules described in Section 8 above.

13Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled by 345wen, please get in touch through the following channels:

• Email: [email protected] — please copy and paste this address into your email client (not a clickable link)
• Subject line for data queries: "Privacy Enquiry" or "Data Rights Request"
• FAQ: Common questions are answered at 345wen.pro/faq
• Account support: Available within your logged-in account dashboard

We treat all privacy-related queries with high priority and aim to respond within 5 business days for general enquiries and within 30 days for formal data rights requests.